I work at a large software company and I’ve been in the tech industry for 12+ years – I’ve come to understand that bugs happen.

I was still annoyed to get an email from Bob Meighan at Turbo Tax explaining their “whoops” and not offering to do anything about it. That’s lame especially since there was not even a return email address in the notification, just an 800 number. Thanks for making me amend my taxes. Next year maybe I should go back to paper.

Then let’s talk about spin. The phrase “may not have included functionality …” is totally inaccurate. It said I wasn’t eligilble period. I suppose technically I could have asked Turbo Tax to print the blank forms and filled it in with pencil, but that seems to defeat the purpose of buying tax prep software.

Did I mention the fact that this especially galls me because I was paying for all day kindergarten that year. In Minnesota the legislature funds 1/2 day kindergarten. If the district wants to offer all-day classes someone coughs up the money. In many districts, but not all, parents pay out of pocket for something that everyone should have access to.

It appears that I can now create a document in google docs and publish it to my blog.

I can also save it to a public web page hosted by google.

I do wish my lawn was nicer, btw.

Cartoon inspired by gizmodo.